Eyelash extensions are semi-permanent fibres that are glued to your natural lashes to make them appear longer, thicker and darker. The goal of lash extensions is to give the eyes a made-up appearance without using mascara or other eye makeup.

Here at Suzie Qs, we will help guide you in your decision. The health of your lashes is something that we pride ourselves on maintaining. Lash health involves your natural lash length, thickness and the amount of natural lashes you have. Eyelashes are hair that grows from within your lash line. If the area where the lash bulb grows is damaged by being overstressed from the weight or length of the extension or you pull at your lashes, over time, the lash will grow slower, thinner, shorter or not at all.

Applying lash extensions is a relaxing, pain-free process. Your lash set should feel light and not heavy. When your eyelash extensions grow out, they should not be irritating AT ALL. If you feel any discomfort, it means that more than one lash is attached together or stuck to your skin.

Clients are required to come with clean lashes free of mascara and eyeliner.

Natural lashes must be free of make-up before applying the lash extension to help the bonding process and increase retention. The cleaner the lash, the less time cleaning and more time applying lash extensions.

Waterproof mascara is just that waterproof and can only be cleansed using oil-based products that coat the natural lash with an oily residue, decreasing retention.

Lash extensions cannot be applied if the client has applied waterproof mascara in the last 72 hours (3 days) as a chemical residue remains on the natural lash, decreasing lash retention.

Be honest about lash care: Let your technician know if you’ve been experiencing any issues with your lashes (rubbing yours, crying, pulling, itchy) or if you’ve been using any lash growth products they want to know.

One significant benefit of lash fills is that they keep your lashes consistently lush. Over time, natural shedding and lifestyle factors like makeup removal can cause gaps in your lash line. But with regular fill appointments every 2-3 weeks (depending on your natural lash growth cycle), you can maintain the look of full, voluminous lashes without starting over each time.

Additionally, since lash extensions are applied individually to each natural eyelash, they create a more rounded shape that enhances the overall appearance of volume. This means even if you have naturally sparse or short lashes, lash fills can help you achieve a longer or fuller look.

Another significant benefit of regular lash fills is that they help prevent damage to your natural eyelashes. Extensions attached directly to individual hairs without regard for their condition or strength can lead to breakage or even loss over time. By contrast, regular fills allow for careful monitoring and replacement of extensions that may be weighing down or damaging your natural lashes. Your natural lash health is reviewed and discussed with you at every appointment.

Also, proper removal techniques during fills help avoid tugging or pulling that can further damage your lashes. This means that with regular maintenance, your natural eyelashes can remain healthy and undamaged while you still enjoy the beauty of lash extensions.

To cleanse your lashes daily:

1. Use an oil-free makeup remover or wipe to clean around your eye area.

2. Then use a cleanser to remove makeup, dead skin cells etc. in and around the lash line to prevent irritation/infection.

3. Gently massage the cleanser on the top and bottom of the extensions.

4. We recommend using the LockLash cleanser available in store for retail. (there will be a link to products page)

*Buildup on the lash line may lead to blehpharitis, (inflammation of the eyelash follicle) an eye infection, or worse demodex (eye mites).

• Be gentle! No rubbing, pulling, or plucking extensions.
• Be careful when applying oily face/eye creams. If it comes in contact with the extensions it will cause the extensions to detach faster.
• Schedule your fills in advance to prolong longevity and avoid any disappointments as we do book up quickly.
• If you arrive at your fill with anything less than 50% of your extensions remaining it will be charged as a full set. Please notify prior to your appointment due to extra time being required.
• Always thoroughly cleanse your lashes right before your fill appointments.

Oily skin types experience shedding at a faster rate. We recommend wiping your lids throughout the day to prevent oil build up on the extensions.

As you can see there are numerous factors that may cause lash fall out. If you feel your eyelash extensions are falling out at a faster rate than normal please do not hesitate to contact us and we will work together to find out the cause. Always remember the cleaner you keep them the longer they last!

At Suzie Qs I encourage all my clients to use a growth serum to help the natural lash.

• Eyelash growth serums are designed to enhance eyelash growth by increasing the growth phases of your natural lashes.
• Consistency is the key once a day at night along the lash line
• Be patient you will not see results for 6-8 weeks
• Results aren’t permanent. You do need to maintain the use of your lash growth serum application to continue to see the results. Once you stop, your eyelashes will gradually return to their previous appearance over several weeks. One of the big benefits of eyelash serum is the moisture it adds to your lashes to prevent brittleness and breakages. It’s like moisturiser for your skin, if you stop using it, your skin - and in this case, lashes - return to a dry state.
• You must remove contact lenses before lash serum application
• Don’t forget to check that the eyelash serum you’re using is safe to use with extensions and always wait 24-48 hours after lashes are applied to ensure the glue is completely set. Helps with retention.
• Lash serums are available for purchase in the salon

It’s the talk of the town that during certain times of the year your clients’ lashes might go through an increase in shedding, especially in the late Autumn months. This common phenomenon is known as seasonal shedding.

The exact cause of seasonal shedding is unclear, but some studies confirm that seasonal lash shedding occurs most often during the autun months, such as April and May.

Why in the Autumn? Research shows that certain things that happen during the summer months likely play a role in why and how we shed more hair and lashes in the fall.

• During summer, intense heat may trigger more lash hairs to go into the resting phase (the telogen stage), suppressing further growth and stopping the lifecycle. This means that all the “resting” lashes during summer are ready to fall out over the next month or two in autumn.
• In the summer months, when our follicle in the lash line collects more sweat, sebum, and makeup debris than other seasons, there is a higher chance that the dirt and sweat block the pores and suffocate the natural lashes. This blockage can suppress the growth of lashes in the growth phase (anagen phase), accelerating the lifecycle of the lash and resulting in severe lash fallout in autumn.

Clients sometimes ask me when they should be taking a break for the sake of their lash health. Their biggest worry is that lash extensions are straining their natural lashes or making them fall faster than they should. The answer? Properly applied eyelash extensions can be worn indefinitely – as long as the lash extension applied is the correct length, weight and thickness for your natural lashes, there’s absolutely no reason why they would be damaged.

Remember, your natural lashes work on a cycle exactly like your hair; new, itty-bitty baby lashes are growing constantly, and older lashes are shedding off when it’s their time to go. In your infill appointment, your lash technician will be on the lookout for new lashes that are strong enough to hold an extension, and voila! You’re back up to full lash capacity and looking fabulous.

At Suzie Qs, the health of your natural lashes is our first priority. If we think that the extension look that you’re after will damage those lovely natural lashes, we can assess them and suggest simple ways to create a similar look without the weight. We always keep track of your lash health throughout your time with us, and if any changes happen, we’ll let you know. Of course, sometimes you feel like you need a break from extensions, and that’s okay!

There’s no hard-and-fast rule about how much time you should spend without extensions, but we’d recommend at least a month. This gives your lash cycle time to reboot itself, with those baby lashes growing through nice and strong. It also gives any lash serums a chance to really work their magic! Timing your break right up to the week of the big event can be a lovely way to treat yourself, especially if you usually rock a glam look. Some clients can spend months without lash extensions; some prefer just one – it’s all up to you!

Lash extensions can be a game-changer for your beauty routine, but getting a complete set can be costly and time-consuming. With lash fills, you can save time and money while enjoying the benefits of whole, voluminous lashes. Rather than starting from scratch with a new set of extensions, lash fills add extensions to your existing lashes to fill in any gaps or sparse areas.

Plus, since lash fills require less work than a complete set, they’re often less expensive than getting a new set every time. This not only saves you money but also saves you the hassle of constantly scheduling appointments and sitting through lengthy application sessions.

• Hormonal Imbalances
• Extreme Stress
• Taking Antibiotics
• Immunosuppressants
• Corticosteroids
• Smoking/Vaping
• Thyroid disease
• Cardiac/Respiratory Disease
• Iron Deficiency
• Lack of Nutrients
• Smoking/Vaping
• Thyroid Disease
• Cardiac/Respiratory

• You can return to get them professionally removed or let them shed out naturally.
• Do NOT attempt to remove the eyelash extensions yourself. This will result in damage to your natural eyelash as well as possible irritation and distress to your ocular eye area.